Water

Important Info

Water Meter Project Update Sent - Spring 2026

A water newsletter was mailed out to all Northern Area D water meter users with their utility bills and emailed to all e-billing users.

See 2026 Spring Water Newsletter 

Go Paperless - Receive Your Utility Bills by Email!

SRD is making it easier for you to receive and manage your utility bills. Save time, reduce paper clutter, and help the environment by signing up for E-Billing. 

Signing up is simple - Just email utilities@srd.ca with your Name, Address and Utility Account Number (found at the top left corner of your current bill).

Why switch to E-Billing?

  • Keep digital records: no more misplaced paper bills
  • Avoid postal delays
  • Receive your bills directly to your inbox
  • Support a more sustainable community

Water Systems in Area D

There are two water systems serving residents of Electoral Area D:

  • Northern Electoral Area D Water Service
    Owned and maintained by the Strathcona Regional District (SRD), it provides water to 1,135 homes and businesses from the Jubilee Parkway to York Road.
  • Black Creek Oyster Bay (BCOB) Local Service Area (LSA)
    Owned and maintained by the Comox Valley Regional District (CVRD), it serves residents in Southern Area D from Oyster Bay Shoreline Park to the Oyster River.

Interactive Water Service Area Map

About Area D Water Service

Northern Electoral Area D drinking water comes from the Campbell River watershed. The SRD purchases bulk water from the City of Campbell River, which is responsible for the collection and treatment. The water is collected from John Hart Lake and treated with U.V. radiation and chlorination to ensure safety and potability throughout the distribution system.

The distribution system is made up of many components and is one of the most complex medium sized distribution systems existing in British Columbia. The water distribution system serving Campbell River also provides service to residents and businesses in northern Area D.

Map of the Northern Electoral Area D Water LSA

High Demand & Water Conservation

During the summer, water demand is significantly higher. This is due to the typical climate pattern of warm, dry summers and cool, rainy winters, springs and falls. The increased water use is directly linked to outdoor watering which often result in over-watering.

To ease the demand for water, the SRD has Bylaw 324, Electoral Area D Water Regulation, Fees, and Charges Bylaw. This bylaw allows the SRD to restrict discretionary water usage in the Northern Electoral Area D. For more information, refer to Sprinkling Restrictions & Conservation:

Sprinkling Restrictions & Conservation

Graph showing temperature and precipitation trends for Black Creek where precipitation is lowest when the average temperature is highest.
Figure 1. Climate pattern for the Black Creek area. This climate graph represents averages for 1981 – 2010. 
Average daily water consumption graph for Northern Electoral Area D in cubic meters.
Figure 2. Water consumption in Area D throughout 2017 and 2018. Note the relationship with the climate normal graph. Greatest water consumption happens when precipitation decreases and daily temperatures increase.

Water Use Calculators

Try these calculators to determine how much water your residence uses:

Contacts

  • Engineering Services Department - engineering@srd.ca  
    250-830-6719 (Mon to Fri, 8:30 am - 4:30 pm)   |   250-830-6700 (After Hours / Emergencies)
    • Report a leak, water or system problem 
    • Report drinking water and water system issues that need immediate attention 
    • Request a meter installation or medical exemption
    • Inquire about water conservation or irrigation bylaws
    • Request a new lawn permit
       
  • Financial Services Department - finance@srd.ca   |   250-830-6717
    • Inquire about billing or rates
       
  • Bylaw Compliance Department - bylaw@srd.ca   |   (250) 830-6725
    • Report an irrigation bylaw contravention