Water Rates & FAQs

Go Paperless - Receive Your Utility Bills by Email!

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SRD is making it easier for you to receive and manage your utility bills. Save time, reduce paper clutter, and help the environment by signing up for E-Billing. 

Signing up is simple:

Just email utilities@srd.ca with your Name, Address and Utility Account Number (found at the top left corner of your current bill).

Why switch to E-Billing?

  • Keep digital records: no more misplaced paper bills
  • Avoid postal delays
  • Receive your bills directly to your inbox
  • Support a more sustainable community

The Strathcona Regional District (SRD) is focused on delivering a sustainable water system for Electoral Area D. To do so, the SRD is pursuing grant funding opportunities and ensuring the rates charged cover the costs of bulk water purchased from the City of Campbell River.

On This Page

Current Water Rates

Rate increases reflect the cost of delivering a potable, reliable water supply. Ongoing water conservation efforts and reducing consumption is the best option to keep costs down. The less water used, the less purchased.

Fee TypeCurrent Rates
Metered Properties
Residential – per cubic meter$1.91
Residential – user fee$588
Non-Residential – per cubic meter$2.05
Non-Residential – user fee$640
Non-Metered Properties
Residential – user fee$1,129
Non-Residential – user fee $1,694

Payment Methods

The SRD accepts the following methods for paying your water bill:

  • Email billing: contact utilities@srd.ca or 250-830-6717 to receive utility invoices by email.
  • On-line banking: available using your financial institution’s bill payment service.
    • Search for STRATHCONA as a vendor and choose STRATHCONA REGIONAL DISTRICT (utilities)
    • Your account number is located at the top left corner of your invoice
  • Mailed cheque: cheques, along with the detachable portion of your bill, can be mailed to 301-990 Cedar St., Campbell River, BC V9W 7Z8. Cheques can be postdated to the due date.
  • Credit Card by Phone (Visa or Mastercard): please leave a message at 1-877-830-2990 with your name, SRD utility account number (top left of your invoice) and your phone number.
    • Do not leave your credit card information in the message
    • Your call will be returned within two business days
  • In person payment: visit the SRD Customer Service Centre, 990 Cedar St., Campbell River, BC and pay by debit card, Visa, Mastercard, cheque or cash.

Billing Cycles and Due Dates

Your billing cycle depends on if your property is metered or not:

  • Non-metered properties are billed semi-annually in the spring and fall. The full user fee amount must be paid by year-end.
  • Metered properties are billed on a quarterly basis. The full user fee amount, plus the amount for water used above the allocated volume, must be paid by year-end.

You must pay within 60 days of your invoice. Any amounts outstanding by year-end will be transferred to the Province for collection and start to accrue interest. The Surveyor of Taxes will send reminders early in the new year for amounts owing, and then any unpaid balances will be included on property tax notices.

SRD utility invoices are issued for the fiscal year. Any amounts owing from previous years are due to the Surveyor of Taxes.

New Properties or New Owners

You don’t need to set up an account manually. Utility billing accounts are automatically created when a new home is built and are linked to the property address. When ownership changes, the Strathcona Regional District receives notification through the property transfer process and updates the account accordingly. Invoices are sent to the current registered owner.

Frequently Asked Questions